Welcome to PlazaExpress! Our platform is dedicated to providing a seamless and efficient marketplace for wholesalers, vendors, and private sellers. This policy outlines the rules and guidelines that govern your use of our services.

General Rules

1. Account Integrity: Sellers must provide accurate and up-to-date information. Any changes to business details must be promptly updated in the account settings.
2. Product Listings: All items listed for sale must be described accurately and include clear, representative images.
3. Prohibited Items: The sale of illegal, counterfeit, or stolen goods is strictly prohibited.
4. Pricing: Sellers are responsible for setting competitive prices and must adhere to the Minimum Advertised Price (MAP) policy when applicable.

Buyer Protection Policy

1. Order Fulfillment: Sellers must ship orders within the timeframe stated in their listings.
2. Quality Assurance: Products must meet the quality and safety standards as described in the listings.
3. Returns and Refunds: Sellers must clearly state their return policy, including conditions for returns, restocking fees, and refund processes.
4. Dispute Resolution: In the event of a dispute, sellers agree to follow PlazaExpress’s resolution process in good faith.

Wholesale and Vendor Specifics

1. Minimum Order Value: Wholesalers and vendors must define a minimum order value to streamline bulk purchases.
2. Volume Discounts: Sellers may offer discounts based on order quantity, which should be clearly outlined in their terms.
3. Payment Terms: Standard payment terms are Net 30 days from the invoice date, subject to credit approval.

Private Seller Guidelines

1. Listing Limits: Private sellers are limited to listing a certain number of items per month to maintain marketplace balance.
2. Shipping: Private sellers must use PlazaExpress-approved shipping methods to ensure tracking and quality control.
3. Payments: All transactions must be processed through PlazaExpress to ensure buyer and seller protection.

Account Conduct

• Account Accuracy: Ensure your personal and payment information is current and accurate.
• Communication: Engage respectfully with sellers and adhere to platform communication guidelines.

Purchasing

• Ordering: Place orders responsibly, ensuring you intend to follow through with the purchase.
• Payment: Use the platform’s approved payment methods for all transactions.

Product Receipt

• Inspection: Upon receipt, inspect items promptly to verify condition and accuracy.
• Feedback: Provide honest and constructive feedback regarding the seller and the product.

Returns and Disputes

• Return Policy: Familiarize yourself with the seller’s return policy before making a purchase.
• Dispute Resolution: In case of a dispute, follow the platform’s resolution process.

Compliance

• Legal Adherence: Comply with all applicable laws and platform policies regarding purchases.

Policy Changes

• Updates: Stay informed about any changes to the buyer policies.

These rules are designed to create a fair and safe shopping environment. It’s important for buyers to review and understand these policies to ensure a smooth transaction process.

Compliance

All users must comply with local and national laws and regulations. PlazaExpress reserves the right to request additional documentation to verify compliance.

Amendments

PlazaExpress may amend these policies at any time. Sellers will be notified of significant changes and given the opportunity to review and comment.