At PlazaExpress, we strive to ensure that all transactions are satisfactory for both buyers and sellers. Our Money-Back Guarantee offers buyers peace of mind when shopping on our platform, while also protecting our sellers from unfair claims.

Eligibility

• Buyers are eligible for a money-back guarantee if the item received is significantly different from the listing description, defective, or if it doesn’t arrive within the promised delivery time frame.
• Sellers are required to accurately describe their items and adhere to our shipping and handling standards to avoid disputes.

Claim Process

• Buyers must contact the seller within 14 days of receiving the item to initiate a claim.
• If the issue is not resolved after contacting the seller, buyers may escalate the claim to PlazaExpress customer service within 30 days of the initial delivery date.
• PlazaExpress will mediate between the buyer and seller to reach a fair resolution.

Refunds

• Full refunds, including shipping costs, will be issued for items that are not as described, defective, or undelivered.
• Partial refunds may be offered at the discretion of the seller or PlazaExpress if the item is only slightly different than described.
• Refunds will be processed within 7 business days after the claim is resolved.

Exclusions

• Items that have been altered or damaged after delivery are not eligible for a refund.
• Custom-made or personalized items are subject to seller’s refund policies and may not be covered by PlazaExpress’s guarantee.
• Wholesale purchases intended for resale may have different guarantee terms, which will be clearly stated in the seller’s listing.

Conclusion

Our Money-Back Guarantee is part of our commitment to a trustworthy and secure marketplace. We encourage both buyers and sellers to communicate openly and resolve issues amicably. PlazaExpress is here to support a fair and satisfying experience for all members.

This policy is designed to be adaptable to the specific operations of PlazaExpress and can be modified to better align with the platform’s values and practices. It’s essential to clearly communicate this policy to all users to ensure a mutual understanding of the protections and responsibilities it entails.